Support staff


University students are ‘independent learners’. However, being independent does not mean being left on your own. You will have support from your academic tutors, your module tutors and from a whole host of support staff and services.

Our Student Support Manager is Jacky Olver.  She is based in our East Cornwall office, and her main role is to support students who have a disability, medical condition or Specific Learning Difficulty (SpLD) including dyslexia. If you are not sure if this service applies to you then please just check with her and if she can’t help then she’s sure to know someone who can.  You can email Jacky, or call her on 01579 386123.

Our Registry Officer is Alan Clutterbuck.  He is the main point of contact for students with queries about mitigating circumstances or recognition of prior learning (RPL) and any other Registry questions.  You can email Alan, or call him on 01579 383292 ext. 281

Our Academic Learning Resources team are Lorna Crouchen and Joy Mounter.  They are on hand to help students access online library resources, offer tips for effective literature searches and support with general queries about referencing and ICT.  You can request a group or individual tutorial during a taught session, or email Lorna or Joy.

Pastoral support is provided by Penny Caslin.  Penny has worked with The Learning Institute supporting trainees and undergraduates for many years. She is able to offer a personal, confidential and independent source of support and advice.  If the going gets tough and you have a problem and do not know who to speak to, you can email Penny or call her on 01579 363017.  Your contact with Penny is totally confidential and does not affect your studies in anyway.